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Shipping and Return Policy

Shipping Policy:

Weather permitting; orders containing candy will be shipped on or around October 1st.

Your items will leave our distribution center in Utica, NY within approximately 10 days of order receipt. Please note: due to varying temperatures, any orders containing chocolate and/or temperature-sensitive food items will be shipped after October 1 to addresses in New England and, weather-permitting to all other regions.

Return Policy: 

Should you become dissatisfied with any product GiftPak is happy to issue a refund. To return an item, you can call 1-800-666-0102 and speak to one of our friendly customer service representatives or follow these simple steps:

    1. Repack the gift in its original packing, if possible, with the packing slip.

    2. Ship to:

        GiftPak Returns Department
        301 Lafayette Street
        Utica, NY 13502

For your security, please return your gift with an insured courier (e.g., FedEx, UPS) and retain your receipt. GiftPak is not responsible for items damaged or lost in transit. We do not refund return shipping cost.